From 29 April 2022, Compass Housing Services became Home In Place.

NSW Home in Place tenants, commencing 1 July 2023, you may notice a change to the billing cycle for your water usage.

This change ensures that all Home in Place tenants are charged fairly and equitably for their water usage as per the Ministerial Guidelines for Community Housing Water Charging.

We have prepared answers to some of the questions you may have but, if you have any concerns, please do not hesitate to call us on 1300 333 733 or contact your local branch.

I live in a separately metered house, and I am currently paying a weekly invoice. What will change for me?

You will now be invoiced each quarter in alignment with the billing cycle of your relevant water authority (i.e. local council, Hunter Water)

I am changing from a weekly invoice to a quarterly invoice. Will I pay more?

No. Your current weekly invoices are calculated based on your actual water usage, so all that will change is how often you are invoiced.

I am changing from a weekly invoice to a quarterly invoice. Can I still choose to pay weekly or fortnightly?

Yes. You can still make weekly or fortnightly contributions to your water to reduce the impact of the lump sum bill at the end of the quarter.

I live in a unit, will I pay more?

Home in Place will complete a reconciliation each quarter to ensure that the total amount paid by all tenants in the unit complex does not exceed the total water usage on the water authority bill. If overpayment has occurred, a credit will be applied to your account.

I live in a unit and there are taps in our common areas. Will I be charged for this water?

No. An allowance for this is deducted from the total water authority bill before it is reconciled.

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