From 29 April 2022, Compass Housing Services became Home In Place.

The security of your personal information is very important to us!

If you have called our customer service officers on 1300 333 733 you will know that we ask a series of security questions before discussing anything to do with your tenancy.

We ask these questions to ensure your personal information is not disclosed to anyone other than you and to make sure we have accurate and up-to-date information.

We understand that it can be a bit monotonous having to repeat this information every time you speak to us but please be assured it is for your safety and security.

Multiple Consent Form

Home in Place has been approved by Services Australia to provide the following services:

  • Electronic Verification of Rent
  • Centrelink Confirmation eServices
  • Centrepay

As a tenant of Home in Place, we need to know and confirm some of your details held by Services Australia. There are strict guidelines around who can access your information and how the information is collected and stored.

The purpose of the Home in Place Multiple Consent Form is to give us permission to work directly with Services Australia (Centrelink) on your behalf.

Consent to Exchange Information

You may have been asked to complete a Consent to Exchange Information form.
This form authorises a nominated third party/agency to give information about you to Home in Place. It also authorises Home in Place to give information to nominated third parties/agencies.

Only information that assists  you in obtaining or maintaining housing and/or support is shared.

Inspections and Trades

Please note we no longer hold copies of your photo ID on file so visiting Home in Place staff and trades may request photo ID from you if they are not familiar with you. Again, this is to ensure your personal information is not disclosed to anyone other than you.


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