Constitution and Group Charter
TopOur Constitution sets out the basis on which Home in Place was formed, how Home in Place operates and how Home in Place is managed.
Home in Place’s Group Charter establishes the guidelines within which the Directors and officers are to operate as they carry out their respective roles. The purpose of the charter is to document the policies upon which the board has decided to meet its legal and other responsibilities.
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Our Constitution
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Group Charter
Client Service Charter
TopOur Client Service Charter provides for exceptional standards of service, the expectations of the organisation upon its staff in fulfilling their duties and adhering to our company values in relation to client service provision.
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Client Service Charter
Group Tenancy Policies
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Code of Conduct Policy
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Rental Bonds Policy
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Hardship Policy
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Conflict of Interest Policy
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Alterations to Properties Policy
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Pets Policy
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Use of CCTV in Residential Premises Policy
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Vehicle and Parking Policy
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Privacy Policy
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Whistleblower Policy
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Home in Place Membership Policy
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Sexual Harassment Victimisation Policy
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Complaints Compliments and Feedback Handling Procedure
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Swimming Pool Policy
Victoria Tenancy Policies
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Intake and Referral Policy VIC
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Starting a Tenancy Policy VIC
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Ending a Tenancy Policy VIC
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Eligibility and Allocations Policy VIC
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Rent Setting Policy Victoria
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Arrears and Debt Management Policy VIC
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Maintenance and Repair Charges Policy VIC
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Home Visits and Property Inspections Policy VIC
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Access to Property Policy VIC
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Disability Modification Policy VIC
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Transparency Policy
New South Wales Tenancy Policies
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Starting a New Tenancy NSW
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Arrears and Debt Management Policy NSW
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Tenant Charges Policy NSW
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Access to Property Policy NSW
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Occupancy of Property Policy NSW
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Domestic & Family Violence Policy NSW
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Absence from Property Policy NSW
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Housing Transfer Policy NSW
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Ending Tenancy Policy NSW
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Succession of Tenancy Policy NSW
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Eligibility Policy NSW
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Allocations Policy NSW
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Management of Antisocial Behaviour Policy NSW
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Social Housing Rent Policy NSW
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Affordable Housing Policy NSW
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NSW Water Usage Charging Policy
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Managing Antisocial Behaviour NSW
Queensland Tenancy Policies
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Starting a Tenancy Policy QLD
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Arrears and Debt Management Policy QLD
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Tenant Charges Policy QLD
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Access to Property Policy QLD
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Occupancy of Property Policy QLD
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Domestic & Family Violence Policy QLD
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Absence from Property Policy QLD
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Housing Transfer Policy QLD
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Ending Tenancy Policy QLD
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Eligibility Policy QLD
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Allocations Policy QLD
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Management of Antisocial Behaviour Policy QLD
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Home in Place Social Housing Rent Policy QLD
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Water Consumption Charges Policy QLD
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Managing Antisocial Behaviour QLD
Western Australia Tenancy Policies
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Starting a Tenancy Policy WA
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Access of Property Policy WA
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Eligibility and Allocations Policy WA
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Rent Policy WA
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Smoke Alarm Fact Sheet WA
Complaints and Appeals
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Appeals and Internal Review Policy
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Complaint, Compliment, and Feedback Handling Policy
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Complaint, Compliment, and Feedback Handling Procedure
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Child Friendly Complaint Handling Procedure
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QLD Complaints Form
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NSW Complaints Form
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VIC Complaints Form
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Complaints and Appeals Flyer WA
Incident Diaries
TopIf you are experiencing serious ongoing or persistent problems with a Home in Place tenant, please complete the relevant Incident Diary and lodge it with to our Complaints Officer via email at [email protected]
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Incident Diary - NSW
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Incident Diary - QLD
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Incident Diary - VIC
Child Safety
TopHome in Place works within the National Principles for Child Safe Organisations.
The National Principles are ten child safe standards recommended by the Royal Commission into Institutional Responses to Child Sexual Abuse and are the vehicle for giving effect to recommendations relating to the standards. The National Principles have a broader scope that goes beyond child sexual abuse to cover other forms of potential harm to children and young people.
The National Principles are:
- Underpinned by a child rights, strengths-based approach.
- Designed to allow for flexibility in implementation across all sectors engaging with children and young people, and in organisations of various sizes.
- Aligned with existing child safe approaches at the state and territory level.
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Child Safeguarding Policy
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Statement of Commitment to Child Safety
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Home in Place Child Rights Principles
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Child Rights Principles
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Child Safeguarding Complaint Handling Child Language
Complaints about Child Protection
Home in Place is dedicated to safeguarding the well-being and safety of all children and young people accessing our Services.
If you believe a child or young person is at risk or have concerns about how a child protection matter has been handled, please contact us through one of the following ways:
- Speak directly with a Home in Place team member at 1300 333 733
- Send your concerns to [email protected], and we will respond promptly
Or obtain a copy of the Complaints Form from your local branch, or by downloading a copy:
What to expect
All complaints will be handled with the utmost confidentiality and sensitivity to protect your privacy and that of the child or young person.
Upon receiving a complaint, Home in Place will acknowledge receipt within written acknowledgement will be sent within – 3 working days.
A thorough and impartial investigation will be conducted with the focus on ensuring the safety and well-being of the child and addressing any issues of concern.
Our Commitment
We take all complaints seriously and aim to resolve them fairly, promptly, and transparently. The safety of children and young people is our top priority.
If you have any further questions or need assistance in making a complaint, please don’t hesitate to contact us. Together, we can ensure the protection of children and strengthen our commitment to safeguarding their futures.
Child Safe Standards
Home in Place is committed to implementing the Child Safe Standards.
STANDARD 1 | Child safety is embedded in organisational leadership, governance and culture
STANDARD 2 | Children participate in decisions affecting them and are taken seriously
STANDARD 3 | Families and communities are informed and involved
STANDARD 4 | Equity is upheld and diverse needs are taken into account
STANDARD 5 | People working with children are suitable and supported
STANDARD 6 | Processes to respond to complaints of child abuse are child focused
STANDARD 7 | Staff are equipped with the knowledge, skills and awareness to keep children safe through continual education and training
STANDARD 8 | Physical and online environments minimise the opportunity for abuse to occur
STANDARD 9 | Implementation of the Child Safe Standards is continuously reviewed and improved
STANDARD 10 | Policies and procedures document how the organisation is child safe
For more information on the Child Safe Standards visit www.ocg.nsw.gov.au
Risk Management Framework Summary
Home in Place is committed to managing risk effectively to minimise losses and maximise opportunities. We achieve this by identifying, analysing, and evaluating risks, and implementing appropriate measures to manage them across all areas of our operations.
The Risk Management Framework is supported by several key documents:
- Risk Management Policy: Outlines our approach to risk management and provides overarching principles and guidelines.
- Risk Management Procedure: Details the steps and processes involved in risk identification, assessment, and management.
- Risk Management Plan: A structured plan that guides the organisation in managing specific risks, ensuring alignment with strategic goals.
- Risk Appetite Statement: Defines the types and levels of risk the organisation is willing to accept in pursuit of its objectives.
- Risk Matrix: A tool used to assess the likelihood and impact of risks, allowing us to prioritise and respond appropriately.
- Benefits Evaluation Matrix: Assesses both risks and benefits to provide a holistic view, ensuring that strategic decisions are made with a clear understanding of potential outcomes.
We ensure robust risk management through the Three Lines of Defense model:
- Governance and Organisational Planning Risk Management: Embeds risk considerations into all aspects of governance and planning.
- Enterprise-wide Approach: Ensures that risk management is integrated across the organisation.
- Internal Audit: Provides independent assurance that our risk management processes are effective and aligned with best practices.
By combining these elements, we create a proactive and responsive environment where risks are well-managed, and opportunities are maximised for the continued success of our organisation.
International Policies and Statements
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Statement of Human Rights
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Transparency Policy
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Non-Development Activity Policy