Please Note: We’re in the process of updating our policy documents with Home in Place branding and during this transition some documents may still feature Compass Housing branding.
Constitution and Group Charter
TopOur Constitution sets out the basis on which Home in Place was formed, how Home in Place operates and how Home in Place is managed.
Home in Place’s Group Charter establishes the guidelines within which the Directors and officers are to operate as they carry out their respective roles. The purpose of the charter is to document the policies upon which the board has decided to meet its legal and other responsibilities.
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Our Constitution
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Group Charter
Client Service Charter
TopOur Client Service Charter provides for exceptional standards of service, the expectations of the organisation upon its staff in fulfilling their duties and adhering to our company values in relation to client service provision.
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Client Service Charter
Tenancy Policies
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Starting a Tenancy Policy
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Rental Bonds Policy
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Arrears and Debt Management Policy
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Tenant Charges Policy
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Access to Property Policy
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Occupancy of Property Policy
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Domestic & Family Violence Policy
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Absence from Property Policy
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Housing Transfer Policy QLD
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Housing Transfer Policy
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Ending Tenancy Policy
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Succession of Tenancy Policy
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Alterations to Properties Policy
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Eligibility Policy QLD
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Eligibility Policy
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Allocations Policy
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Hardship Policy
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Client Service Charter
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Conflict of Interest Policy
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Management of Antisocial Behaviour Policy QLD
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Management of Antisocial Behaviour Policy
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Home in Place Social Housing Rent Policy NSW
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Swimming Pool Policy
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Affordable Housing Policy NSW
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Pets Policy
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Use of CCTV in Residential Premises Policy
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Vehicle and Parking Policy
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Appeals Policy
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Compass Membership Policy
Complaints
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Complaints Handling Policy
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Complaints Handling Procedure
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Child Friendly Complaint Handling Procedure
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QLD Complaints Form
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NSW Complaints Form
International
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Statement of Human Rights
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Transparency Policy
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Non-Development Activity Policy
General
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Child Safeguarding Policy
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Conflict of interest Policy
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Privacy Policy
