We have some exciting news!

On the 29th of April 2022, Compass Housing Services is changing its trading name to Home in Place.

Over the past 35 years we have grown from a tiny firm with a handful of properties, to one of the biggest social housing providers in the country. Although social housing is still our core business, we now do a range of other things like property development, community development, facilities management, and disability housing. We’re also exploring new business opportunities and expanding into new markets domestically and internationally.
The new name is about reflecting that growth and creating a brand identity that captures the full range of what we do.

We will continue to provide the same excellent service our tenants, residents and clients have come to expect and this change to the trading name will not impact the legal status of the entity and all existing contracts will remain in effect.

Why “Home in Place”?

Compass has always believed that social housing is about more than accommodation, hence the focus on “homes” rather than “houses”. The concept of “place” is central to our company philosophy. It is one of the reasons we devote so much energy to trying to help our clients feel connected, and active participants in their communities – this is something experts refer to as “place making” – it’s the process of strengthening the connection between people and the places they share.

So, Home in Place is not just a name. It’s an expression of our value and a statement about who we are, and what we do.

When will the change take place?
The name change will officially take effect on April 29, 2022.

What does this change mean for tenants?
Tenants will continue to receive the same excellent service you have come to expect.
This change has no impact on their tenancy, and they do not need to sign a new lease or complete any new paperwork.

Will the phone number change?
No, Home in Place will continue to use the existing 1300 number.

Will there be any changes to the staff?
No, existing Compass staff will continue to work for Home in Place.

Will the contact details change?
The 1300 number will not change. You will also still be able to contact us via our website. The old URL will automatically redirect to the new site.

Will tenants and residents have to sign a new tenancy agreement?
No, the existing lease will remain in effect.

Will there be any changes to tenancy agreements?
No, the terms of tenancy agreements remain unchanged.

Will there be any change to rents?
No, there will be no impact on the way rent is calculated and paid.

Will tenants have to update Centrepay deductions?
No, any existing direct payments tenants have set up will still work once Compass becomes Home in Place.

Will this impact ongoing tribunal cases?
No, the name change will have no bearing on any cases currently before the tribunal.

Will tenants have to resubmit transfer applications?
No, any transfer applications (or any other paperwork) lodged with Compass will be processed as normal irrespective of the name change.